Ashlea Medical Practice - Gilbert House

Ashlea Medical Practice - Gilbert House 2020-11-09 Person 5 5 0

My visit to the surgery was well-organised and I felt I had been treated by everyone with great care and respect.

The letter confirming my appointment for the ENT Champion microsuction clinic asked for me to ring to confirm that I would attend, highlighted in green. It took 45 minutes to get through and it seems as I am a patient at Gilbert House I could have confirmed by email. Perhaps the letter could be amended to that effect? .

Ashlea Medical Practice - Gilbert House 2020-08-26 Person 5 5 0

I’d like to say a massive thank you to both the reception team and the doctor who sorted out my daughters prescription. There was a delay from the hospital sending a letter back to the doctors at Gilbert house the reception team and the doctors sorted everything out for us efficiently. As a family whenever I’ve called for appointments we’ve always been accommodated with appointments. I’ve used the LIVI app recently as well and I’ve had a great experience of this as well. Fantastic team thank you so so much for looking after me and my girls

Nothing I’m very happy with your service thank you

Ashlea Medical Practice - Gilbert House 2020-04-01 Person 5 5 0

I requested a GP telephone call to discuss Blood pressure issues and blood test results. The receptionist was extremely helpful, giving me a date and time that I would be called. The GP had a very pleasant manner and answered my questions very professionally and was extremely helpful. I have been going to this surgery for many years, and have always received extremely good care.

Ashlea Medical Practice - Gilbert House 2020-03-09 Person 1 5 0

Rude receptionist who did not have a name badge. Spoke very loud so other patients could hear about my condition and was totally unfriendly.

Ashlea Medical Practice - Gilbert House 2019-06-21 Person 3 5 0

I was referred today from Linden House to the Lobotomist. My appointment wasn't recognised but I did see the Nurse quickly. My complaint is when using the Disabled Toilet after 1 minute I was plunged in darkness whilst washing my hands. As an 86yr old this was seriously disabling and although the light returned after approximately a further minute this problem needs attention